Pros

More than 5,100 branches and 16,000 ATMs
Strong website, tools and mobile app
Monthly fee on basic checking account is easy to avoid
Checking and savings bonus offers

Cons

High monthly fees, low interest rates on premier checking accounts
$2.50 fee at non-Chase ATMs in U.S., $5 fee plus 3% abroad
0.01% APY on Chase Savings℠ (effective 6/15/2018; rates are variable and subject to change); better rates available elsewhere

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We adhere to strict standards of editorial integrity. Some of the products we feature are from our partners. Here’s how we make money.

Overall

3.5
Disclaimer: Any editorial content is not provided or commissioned by Chase Bank USA, N.A. Opinions expressed here are author's alone, not those of Chase Bank USA, N.A, and have not been reviewed, approved or otherwise endorsed by Chase Bank USA, N.A. "Sponsored" above means this site may be compensated through the Chase Bank USA, N.A Affiliate Program.

JPMorgan Chase is one of the largest banks in the U.S., offering more services than many of its competitors. It provides mortgages, auto loans and one of the broadest selections of credit cards in the industry. And its website experience can compete with those at online-only banks that focus solely on checking and savings.

 

Chase has a good basic checking account, but its savings rates are generally low, and some of its fees are high and hard to avoid.

 

Ratings methodology | Updated May 31, 2018

 

Checking

4

Chase offers several checking options, including its most basic account, Chase Total Checking®, and a couple that bear interest. Each gives users access to mobile banking, including online bill pay, and comes with a debit card that has a security-enhancing EMV chip.

 

There are three ways for Chase Total Checking® account holders to avoid fees, including keeping a total of $5,000 or more across certain Chase accounts. But Chase Premier Plus Checking℠ users must maintain a $15,000 balance across accounts or make automatic payments on a Chase mortgage, and Premier Platinum users must maintain a balance of $75,000 across accounts.

 

On the plus side, Chase offers a $200 bonus on its Total Checking® account. See our list of best bonuses for details.

Chase Savings℠
APY
0.01%
Min. balance for APY
$1

at Chase,

Member, FDIC

Certificate of Deposit
APY
0.95%
Min. balance for APY
$0
Length of term
3 years

at Chase,

Member, FDIC

Certificate of Deposit
APY
0.05%
Min. balance for APY
$250,000
Length of term
1 year

at Chase,

Member, FDIC

Chase Total Checking®
APY
Monthly fee
$12
Balance to waive monthly fee
$1,500

at Chase,

Member, FDIC

How does Chase compare?

Chase

Chase Savings℠

NerdWallet Rating

APY

0.01%

Monthly Fees

$5

Bonus features

2,000+ branches

Live help 24/7

Mobile-friendly

Goldman Sachs Bank USA

Online Savings

NerdWallet Rating

at Goldman Sachs Bank USA,

Member, FDIC

APY

2.05%

Monthly Fees

$0

Bonus features

No Monthly Fee

Competitive APY

American Express National Bank

High Yield Savings Account

NerdWallet Rating

at American Express National Bank,

Member, FDIC

APY

2.00%

Monthly Fees

$0

Bonus features

No Monthly Fee

Competitive APY

Not for you? Read more bank reviews
NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
No thought about the customer
The tech group at Chase decides to make changes for security reasons but doesn’t bother to notify the customer, so the unsuspecting customer cannot sign on because their password is old and must be be changed. One would think a short message on the site would communicate this; but not at Chase. Customers do not come first.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Worst Bank!
I REGRET TO OPEN MY ACCOUNT With chase , im only been with this “bank” 2 weeks and it coust me ALOT of problems. PLEASEEEEEEEEE NEW CUSTOMER! Dont make the sema mistake i did! THE WORST!!!!!!!! Just waiting to process something to close it FOR EVER!!!!!!!!!
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